Terms and Conditions


This online store site is operated by Orolia. Throughout the site, the terms “we”, “us” and “our” refer to Orolia. Orolia offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our online store site. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current online store site shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the online store site following the posting of any changes constitutes acceptance of those changes.

Our online store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


Thank you for visiting store.orolia.com, the online marketplace for Orolia products sold directly from the manufacturer. Please review the following Terms and Conditions. If you visit or purchase products on the Orolia online store site, you accept these terms. We reserve the right to make changes to our site and to these terms and conditions at any time without notice. Your use of the site following any such changes shall confirm your agreement to follow and be bound by the terms as modified.



Orolia complies and require that its customers and their end users comply with applicable federal and provincial laws and regulations. By completing this purchase you agree that the items being purchased will not be redirected or exported without first obtaining permission from the relevant authorities such as, without limitation, the U.S. Government through the U.S. Department of State Directorate of Defense Trade Controls and/or the U.S. Department of Commerce through the Bureau of Industry & Security, and where relevant, in accordance with the International Traffic In Arms Regulations (ITAR, 22 CFR 120-130) or the Export Administration Regulations (EAR, 15 CFR 730-780).

Orolia may require as part of this sale the verification of the end user of the purchased items and so may require the purchasing party to provide, for instance, an end user statement.


Orolia accepts Visa, MasterCard, American Express and Discover, through internet sales. We utilize a licensed system for credit card authorization. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information. None of this information will be shared with any third parties for any purpose. See our Privacy Policy below.


If you have any questions about your order or if you need to make a change and your order has not yet shipped, please contact us at store@orolia.com.


We ship in-stock items within two weeks from the date of your purchase and out of stock items we will notify you of the availability which is typically within 30 days of order date. Once your order is placed online you will receive an order confirmation with the status of the order. Once the order is shipping, you will receive an email notification with a tracking number.


If you are not satisfied with your purchase, you may return it within 30 days of receipt of shipment. There are no refunds or exchanges on build-to-order or custom products. Returns will only be accepted if the item is unused, in its original condition and its original packaging. A full refund will be applied to your credit card, if your return meets these conditions. Please allow 5-10 business days from the time the item is received to process a refund. You are responsible for shipping cost to return the item, unless it was our error.

Orolia may process a return and restocking fee of 20% in addition to shipping charges for return items at customer fault for sizing or other errors made during ordering.

Before returning your item(s), please email store@orolia.com to obtain approval for the return along with an authorized RMA# for processing and to include on your return label.


Orolia takes and personal data security very seriously. All personal information provided to Orolia will remain private. We will not sell, lease or otherwise use information provided for any other purpose beyond the fulfillment of the order placed. The information we ask for when you order online is your name, address, phone number, and email address, and it is used only to complete the order, to confirm the order and to confirm shipment of the order. For additional information see our Privacy Policy.


All content on this site including products, text, graphics, logos, icons, images, artwork, photographs and data compilations are the property of Orolia and protected by United States and international copyright laws. Orolia’s graphics, logos, page headers, button icons and product names are trademarks, registered trademarks or trade dress of Orolia, Inc. Trademarks or trade dress may not be used in connection with any product or service that is not Orolia's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Orolia. You may not copy, reproduce, publish, transmit or otherwise use any copyrighted or trademarked materials present on this site without prior written consent. One or more patents apply to this Site.


Orolia grants you a limited license to access and make personal use of this site, but not to download (other than page caching) or modify it, except with express written consent of Orolia. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without express written consent of Orolia. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout or form) of Orolia without express written consent. You may not use any meta tags or any other "hidden text" utilizing Orolia 's name or trademarks without the express written consent of Orolia. Any unauthorized use terminates the permission or license granted by Orolia. You are granted a limited, revocable and nonexclusive right to create a hyperlink to the home page of Orolia so long as the link does not portray Orolia in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Orolia logo or other proprietary graphic or trademark as part of the link without express written permission.


Orolia attempts to be as accurate as possible. However, Orolia does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product offered by Orolia itself is not as described, your sole remedy is to return it in unused condition.


Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. Discounts are available to certain groups at our discretion. Prices are FCA Orolia’s plant INCOTERMS® 2010.


This site is provided by Orolia on an “as is” and “as available” basis. Orolia makes no representations or warranties of any kind, express or implied, including without limitation, warranties of merchant ability or fitness for a particular purpose. As to the operation of this site or the information, content, materials or products included on this site, you expressly agree that your use of this site is at your sole risk. Orolia does not warrant that this site, its servers or e-mail sent from Orolia are free of viruses or other harmful components. Orolia will not be liable for any damages of any kind arising from usage of this site, including, but not limited to direct, indirect, incidental, punitive and consequential damages.


By visiting Orolia.com/onlinestore, you agree that the laws of the state of New York, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Orolia.